We comply with Swedish consumer legislation which means that you have the right to return your order within 30 days from the date you received the product. We will reimburse the total purchase amount. The goods must be returned in perfect condition, unused and undamaged. All labels must remain attached to the product. We do not accept any returns or exchanges for order that’s made to order or customised. If you have any concerns, please contact us at info@eiragold.com

If you wish to exchange an item this can be done within the 30 day period from delivery. Please contact us so that we can guarantee that the product is in stock. Products are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. This does not include damage from normal use over time. Remember this is art firstly, and jewellery second.

If you do believe you have received faulty goods you must contact us with documentation before sending the product so that we can approve the complaint. If the complaint is approved, we are to send you a similar non-faulty product once we have received the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage. If the faulty product returned is not in stock, you will be reimbursed the full purchase amount. Items lost or damaged in return transit will not be compensated for. Note that for customers outside the EU, VAT and other import expenses are not covered.